AI giant Onix acquires UJET's customer service solutions division, bolstering its artificial intelligence capabilities in service delivery.
In a strategic move to enhance its capabilities in AI-driven customer engagement solutions, Onix, a leading Google Cloud partner, has acquired UJET's professional services unit. This acquisition further positions Onix as a premier partner for UJET's CCaaS (Contact Centre as a Service) platform and strengthens its credentials in CCaaS and CCAI (Contact Center AI) deployments.
The acquisition comes as part of Onix's M&A strategy, which involves acquiring highly strategic and complementary capabilities. UJET's professional services team brings expertise in deploying Google Cloud's Customer Engagement AI Suite (CES) solutions globally, a capability that aligns perfectly with Onix's own AI technologies and strong Google Cloud partnership.
Sanjay Singh, CEO of Onix, stated that the acquisition represents a strategic move towards greater scale, deeper specialization, and tighter alignment with Google Cloud. He further emphasized that this move supports Onix’s broader strategy of embedding AI capabilities deeply within its customers by combining complementary strengths in data, cloud, and AI solutions.
UJET's platform, built entirely on Google Cloud and deeply integrated with Google’s CES, complements Onix’s portfolio including Agentic AI and Agentspace. This integration allows Onix to deploy Google Cloud's CES at scale globally, addressing complex, high-volume contact centers across multiple industries with improved ROI, lower TCO, and advanced generative AI capabilities for superior customer experiences.
Vasili Triant, CEO of UJET, expresses excitement about partnering with Onix to execute their vision for AI-powered customer engagement. He believes that this integration will combine UJET's CCaaS features with Onix's AI solutions across more than 10 industries, facilitating rapid deployment, innovation, and operational efficiency improvements.
Dean Kontul, Division CIO, Intelligent Automation at Key Bank, supports the Onix-UJET partnership, seeing it as a means to modernize customer experience. He anticipates that the partnership will further enhance Onix’s ability to deliver AI-driven customer engagement solutions, enabling customers to achieve a higher ROI and lower TCO in their customer service operations.
The Onix-UJET partnership aims to deliver tangible customer experience transformation and support CX (Customer Experience) orchestration priorities. This strategic move is expected to significantly strengthen Onix’s role in transforming customer engagement through scalable AI-powered contact center solutions, facilitating rapid deployment, innovation, and operational efficiency improvements in sectors like telecommunications, finance, retail, and more than ten others.
Will Fleder, Partner at Tailwind Capital, expresses enthusiasm about the acquisition, seeing it as a strategic move for Onix's business in a phase of modernization within the largest contact centers in the world. He believes that this acquisition will enable Onix to scale its professional services operations and execute its vision for AI-powered customer engagement more effectively.
Onix, recognized as the 2025 Google Cloud Partner of the Year in Data & Analytics and Telecommunications, has a strong history in deploying virtual agents and conversational AI. This acquisition is a testament to Onix's commitment to delivering cutting-edge AI solutions to its customers, further establishing it as a preferred partner for enterprises seeking to modernize their contact centers.
[1] Onix Press Release, "Onix Acquires UJET's Professional Services Unit to Enhance AI-Powered Contact Center Solutions", [Date], [URL] [2] UJET Press Release, "UJET Partners with Onix to Scale Professional Services Operations", [Date], [URL] [3] Google Cloud Blog, "Onix and UJET Partner to Deliver AI-Driven Customer Engagement Solutions", [Date], [URL] [4] Onix Website, "AI-Powered Contact Center Solutions", [URL]
Onix's acquisition of UJET's professional services unit bolsters their capacity to integrates artificial-intelligence technologies, specifically in Customer Engagement AI Suite (CES) solutions. The collaboration with UJET will allow Onix to deploy advanced generative AI capabilities for superior customer experiences across more than ten industries.
In the wake of this strategic move, Onix further positions itself as a preferred provider of AI-driven customer engagement solutions, aiming to deliver scalable AI-powered contact center solutions and achieve customer experience transformation.
