AI Giant Onix Acquires UJET's Service Division, Enhancing AI-Powered Customer Service Offerings
Onix Acquires UJET's Professional Services Unit to Boost AI-Driven Customer Engagement Solutions
Onix, a leading data, cloud, and AI solutions provider, has announced the acquisition of UJET's professional services unit. This strategic move aims to enhance Onix's capabilities in delivering AI-driven customer engagement solutions and modernizing enterprise contact centers.
Sanjay Singh, CEO of Onix, stated that the acquisition reinforces Onix's commitment to customer engagement suite and contact center excellence. The integration of UJET's services will help customers achieve a higher return on investment (ROI) and lower total cost of ownership (TCO) in their customer service operations.
UJET's professional services team specializes in deploying Contact Center as a Service (CCaaS) solutions globally. Their cloud-native CCaaS platform, fully built on Google Cloud and tightly integrated with Google’s Customer Engagement AI Suite (CES), will be integrated with Onix’s proprietary AI technologies, including Agentic AI and Agentspace.
This acquisition expands Onix's expertise and scale, enabling it to serve complex, high-volume contact centers across more than 10 industries such as telecommunications, finance, and retail. The combination of UJET's generative AI-powered CCaaS platform with Onix's agentic AI applications offers enterprises more intelligent customer service applications, driving improved customer experiences at lower transaction costs.
The acquisition further strengthens Onix’s preferred partner status with Google Cloud, enhancing its ability to accelerate AI adoption in customer engagement and contact center modernization at scale. With enriched capabilities, Onix can now better support enterprises in deploying intelligent, scalable cloud-based contact center solutions that leverage generative AI and virtual agents to transform customer service operations.
In summary, the acquisition strategically positions Onix to lead in the AI-powered customer engagement space by combining UJET’s cloud-native CCaaS platform and professional services with Onix’s advanced AI solutions, facilitating broader enterprise contact center modernization aligned closely with Google Cloud technologies.
[1] Onix Press Release: Onix Acquires UJET's Professional Services Unit [2] Google Cloud Blog: Onix Recognized as the 2025 Google Cloud Partner of the Year in Data & Analytics and Telecommunications [3] UJET Press Release: UJET Announces Strategic Partnership with Onix [4] Onix Case Study: Transforming Customer Service with Virtual Agents and Conversational AI [5] Google Cloud Blog: Onix and UJET Partner to Deliver AI-Driven Customer Engagement Solutions
- In the domain of business, Onix's acquisition of UJET's professional services unit marks a significant step towards boosting their finance by enhancing their offering of AI-driven customer engagement solutions, powered by cutting-edge technology such as artificial-intelligence.
- By integrating UJET's cloud-native CCaaS platform, which includes Generative AI, with their own proprietary AI technologies, Agentic AI and Agentspace, Onix is poised to pioneer AI-powered customer engagement, thereby revolutionizing the technology landscape of more than 10 industries, including finance.
