Centralized Emergency Response System in Baghdad Elevated by Hytera's SmartOne Platform Implementation
Baghdad, Iraq - Hytera Communications' SmartOne Unified Communication Platform has revolutionised public safety communications in Baghdad, marking a pivotal advancement in the city's emergency services. This groundbreaking initiative has been shortlisted by the International Critical Communications Awards (ICCAs) 2025 as a finalist for the Best Use of Critical Communications in Public Safety award.
Key Features of the SmartOne Platform
The SmartOne Platform, deployed by Hytera Communications, boasts several key features designed to enhance emergency response. Central to this system is the fully integrated 911 call center, equipped with over 300 operator seats, supporting emergency call intake, case creation, and real-time situational tracking 13.
Advanced modules such as Computer-Aided Dispatch (CAD), Visualized Command and GIS Mapping, Duty and Patrol Management, Incident Analytics, and Mobile Police Applications further empower emergency responders 1. The CAD module automates dispatch processes for more efficient emergency response, while Visualized Command and GIS Mapping provides strategic decision-making tools through visual data. Duty and Patrol Management streamlines scheduling and management of patrols, and Incident Analytics analyses incident data to improve response strategies. Mobile Police Applications equip police officers with tools for on-the-ground operations.
The SmartOne Platform also merges various communication technologies, including DMR and TETRA radio systems and body camera feeds, to coordinate real-time responses across agencies 5.
Benefits of the SmartOne Platform
The SmartOne Platform offers numerous benefits, including improved situational awareness, optimised resource allocation, reduced response times, high scalability and resilience, and data-driven insights 1. Enhanced situational awareness comes from real-time tracking and understanding of emergency situations, while optimised resource allocation ensures that resources are allocated more effectively to respond to emergencies. Reduced response times facilitate quicker response times by automating and streamlining emergency response processes.
The microservice-based architecture ensures high scalability and resilience, ensuring continuous service even under high demand. Data-driven insights are provided through call logs, incident trends, and proactive alerts, enabling informed decision-making and adaptive strategy development. The platform also coordinates responses across multiple agencies, improving overall public safety 5.
A Significant Step in Modernising Emergency Services
In the context of Baghdad, this platform marks a significant step in modernising emergency services, particularly in a conflict-affected region, by introducing integrated technology to enhance security and public services 1. The aim was to unify Iraq's emergency services, which were previously relying on a fragmented network of 26 separate emergency numbers.
The new 911 infrastructure sets a precedent for conflict-affected regions aiming to modernise their emergency response systems through integrated technology. The system's capabilities demonstrate its potential to significantly improve emergency response times and optimise resource allocation.
On its first day of operation, the platform handled approximately 100,000 calls, underscoring its potential to transform public safety communications in Baghdad. The SmartOne Platform was developed by Hytera Communications, a global provider of professional communications technologies.
- The SmartOne Platform, as deployed by Hytera Communications, incorporates advanced technologies such as DMR and TETRA radio systems, body camera feeds, and modules like Computer-Aided Dispatch (CAD), Visualized Command, and GIS Mapping, Mobile Police Applications, Duty and Patrol Management, Incident Analytics to improve mobile security and infrastructure in public safety.
- The SmartOne Platform, responsible for enhancing Baghdad's emergency services, merges various communication technologies, thus offering a secure solution to modernise mobile infrastructure, optimise resource allocation, and improve response times in conflict-affected regions.
