Cloud-based contact centre serviceDiabolocom selects Ribbon's Distributed Contact Centre Intelligence (DCI) solution
Ribbon Communications and Diabolocom have announced a strategic partnership that aims to propel the industry forward with Diabolocom's cloud contact center and voice AI solutions. This collaboration is a significant step forward in the progression of these technologies and marks an important milestone in their development.
Diabolocom, a leading provider of cloud contact center solutions, has selected Ribbon's high-density Data Center Interconnect (DCI) solution. The Apollo 9408 platform, offered by Ribbon, delivers the industry's highest density and lowest power consumption optical transport DCI. This platform offers up to 25.6T capacity in a 2RU platform, consuming less than 0.07W/G.
Ribbon's DCI solution ensures the smooth, reliable transfer of critical data with low latency and high throughput. It utilizes the Apollo 9408 compact modular platform and provides unique investment protection, allowing customers to upgrade from 400G to 800G on a single sled using industry-standard pluggables.
Frederic Durand, the CEO and founder at Diabolocom, stated that Ribbon provides a cutting-edge solution with a flexible, customer-first approach. He added that the collaboration between the two companies is a testament to their shared goal of delivering cutting-edge solutions.
Christian Erbe, the Head of EMEA Sales at Ribbon, expressed pride in partnering with Diabolocom to revolutionize cloud contact center and voice AI solutions. He stated that this partnership underscores Ribbon's commitment to innovation and delivering unparalleled performance and reliability.
Diabolocom will use Ribbon's DCI solution to connect its global customers with its Cloud Contact Center Software and proprietary Voice AI solutions. The partnership between Ribbon and Diabolocom further emphasizes their dedication to driving innovation in the industry.
The partnership between these two companies serves to accelerate the advancement of cloud contact center and voice AI technologies. It is a clear indication of their joint efforts to push the boundaries of the industry and deliver solutions that meet the evolving needs of their customers.
This collaboration between Ribbon and Diabolocom signifies Ribbon's commitment to innovation and delivering unparalleled performance and reliability. It is an exciting development for the cloud contact center and voice AI industries, and we look forward to seeing the innovative solutions that will emerge from this partnership.
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