Contact Center as a Service industry acknowledges Vonage in Gartner's Magic Quadrant
In the ever-evolving world of digital communication, Vonage continues to make waves with its innovative solutions. The company, a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), has been named a Niche Player in the 2025 Gartner Magic Quadrant for CCaaS.
Vonage's commitment to reimagining every digital interaction shines through in its unified platform designed to deliver superior customer experiences. This platform is home to Vonage Contact Center (VCC), a CCaaS solution that offers a configurable, single-pane-of-glass interface - the VCC Intelligent Workspace.
One of Vonage's particular strengths lies in small- and mid-market deployments. The company's AI-powered tools are designed to simplify workflows and enhance customer experiences, making it a trusted choice for enterprises across various industries and a favourite among developers worldwide.
The integration of Vonage with leading CRM systems like ServiceNow and Salesforce is a testament to this. Developed under the leadership of Reggie Scales, President and Head of Applications at Vonage, this integration provides deep, native connections with these CRM platforms to enhance agent productivity and customer experience.
For more information about Vonage and its offerings, visit www.vonage.com. To keep up with the latest news and updates, follow Vonage on Twitter at @Vonage.
Reggie Scales commented on the recognition, stating, "We are honoured to be recognized in the 2025 Gartner Magic Quadrant for Contact Center as a Service. This recognition underscores our commitment to providing innovative, AI-powered solutions that simplify workflows and enhance customer experiences. We are excited about the future and the continued growth of our platform."
If you're interested in learning more about Vonage and its offerings, feel free to reach out at [email protected].
