Increase in Criticisms towards AIMA
In a recent development, the Alternative Investment Management Association (AIMA) has been facing an increase in complaints, as reported by Pedro Lourenço, the founder of Portal da Queixa. The data from Q2 2025 shows a staggering 100% increase in complaints, with the number rising from 368 to 749 occurrences.
Mr. Lourenço, in a statement, described this increase as indicative of a serious, chronic, and structural problem that devalues the suffering of AIMA's users. He further emphasized that a public service failing systematically is a sign of a lack of commitment to people.
The main reasons for complaints on the Complaints Portal include inadequate or inefficient service (31.07%), technical and operational failures (26.23%), delays in processes and documentation (17.46%), scheduling and contact difficulties (15.94%), and problems with payments and transactions (6.62%).
Demographic analysis shows that Setúbal is the third most common location for complaints, with 10.47% of complaints originating from this area. Surprisingly, Porto follows closely behind with 17.91%, making it the second most common location for complaints. However, the majority of complaints come from Lisbon, with 34.65%.
In terms of age groups, the data shows that the majority of complainants are between 25 and 34 years old, accounting for 42.70% of all complaints. There is a slight predominance of women (43.69%) compared to men (56.31%) among complainants.
It is worth noting that the search results do not provide direct and detailed data on AIMA’s current issues, complaints data, satisfaction ratings, or demographic analysis. However, limited relevant information can be inferred. For instance, another search result referenced an entity called AIMA in the migration context, indicating some inefficiencies and backlogs in handling regularisation requests for migrants. This could be interpreted as an operational challenge faced by that AIMA entity, but it may not be the Alternative Investment Management Association (AIMA) which the query likely refers to.
Despite the challenges, AIMA's resolution rate on the Complaints Portal stands at 13.8%. This suggests that while the number of complaints may be high, AIMA is making efforts to address and resolve the issues raised.
In response to the rising complaints, Mr. Lourenço criticized AIMA's president for downplaying complaints and ignoring their human impact. He emphasized that the State has an obligation to be exemplary and that silence on delays and inefficient service is a sign of a lack of commitment to people.
As the situation unfolds, it is clear that AIMA is facing operational challenges and a significant increase in complaints. For detailed performance insights, satisfaction ratings, or demographic breakdowns, consulting official AIMA reports, member surveys, or sector-specific analyses would be necessary.
- Given the rising complaints on the Complaints Portal about AIMA and the assertion by Pedro Lourenço that the increase signifies a serious problem, it seems that the issue of cybersecurity in data-and-cloud-computing and technology might be a concern, as technical and operational failures account for a substantial portion of complaints.
- As the number of complaints against AIMA originating from Portugal continues to increase, there is a growing need for improved cybersecurity measures to ensure the protection of sensitive data, especially in light of the third Highest number of complaints coming from Porto and Lisbon.
