Insurance company, Friends, announces hiring of a tech specialist.
**New Leadership at Friendsurance: Anna Bouvier to Drive Customer Care and Bancassurance Innovation**
Anna Bouvier, a seasoned professional with a rich background in customer care, product management, and marketing, has joined Berlin-based Insurtech company Friendsurance as the new operational leader. Her main focus at Friendsurance will be to advance customer care and develop the bancassurance platform.
In her new role, Bouvier plans to set new benchmarks in efficiency and customer orientation. She aims to implement more personalized customer service approaches, enhance communication channels for faster, more efficient support, and leverage digital tools to simplify claims processing and policy management.
Bouvier also intends to drive the development of Friendsurance's bancassurance platform, which seamlessly integrates insurance offerings within banking services. This initiative will enable cross-selling opportunities by aligning insurance products with customer banking needs, providing a unified digital experience for customers managing both banking and insurance products.
Bouvier's strategic vision includes expanding partnerships with banks and financial institutions, insurtech alliances, and data sharing agreements to broaden the reach of the bancassurance platform, tap into new customer bases, and enable more personalized insurance offerings.
To achieve these goals, Bouvier will leverage data science, with plans to utilize machine learning models for advanced customer analytics, predictive risk modeling, automated claims processing, and real-time decision support. These initiatives aim to deliver personalized, efficient insurance experiences while leveraging technology to unlock new business opportunities.
Users who have subscribed to receive updates from Friendsurance should check their spam folder for the confirmation email. Clicking the button inside the confirmation email will activate the subscription. Friendsurance has existing bancassurance partnerships with companies like Deutsche Bank, and Bouvier's goal is to expand and integrate more large partners in the coming years.
Bouvier's appointment is effective immediately, and she will support the CEOs Sebastian Herfurth and Tim Kunde at Friendsurance. Prior to her work at Deutsche Bank and ING Germany, Bouvier held various positions in customer care, product management, and marketing. She has not worked at ROWE Group, Hagen, or Hyssenkrupp Federn und Stabilisatoren GmbH prior to joining Friendsurance.
Bouvier's previous work experiences do not include roles in asset accounting or treasury, and her new role at Friendsurance does not involve managing job listings or handling privacy policies. If you have any further questions or require additional information, please don't hesitate to reach out.
Stay tuned for updates on Friendsurance's journey under Anna Bouvier's leadership!
In her new role at Friendsurance, Anna Bouvier aims to drive the development of the bancassurance platform, which intends to seamlessly integrate insurance offerings within banking services. She also plans to leverage data science and technology, implementing machine learning models for advanced customer analytics, predictive risk modeling, automated claims processing, and real-time decision support, to deliver personalized, efficient insurance experiences while unlocking new business opportunities.
