"Martin Lewis alerts consumers to beware of stores misdirecting them regarding defective electronics"
In today's age, tech purchases like new televisions and smartphones are common. However, issues with technology can become complex and may require repair. Martin Lewis, a well-known consumer expert, reminds us that understanding our consumer rights can help prevent being "fobbed off".
The Consumer Rights Act 2015 outlines two key rules for goods: they must be satisfactory as described and fit for purpose, lasting a reasonable length of time. This Act provides additional protection for goods beyond the warranty period.
Your Rights under the Consumer Rights Act 2015
Within 30 Days
If you purchase faulty or unsatisfactory goods, you have the right to reject them and receive a full refund within 30 days of the purchase.
Up to 6 Months
If you keep the goods beyond 30 days, you can demand a repair or replacement within the first 6 months. The fault is presumed to have been there at purchase, and the retailer generally chooses whether to repair or replace.
After Failed Repair/Replacement
If the repair or replacement fails, you are then entitled to a full or partial refund. After the first 6 months, partial refunds may be given if the goods do not conform after repair or replacement.
Beyond 6 Months
You can make a claim for up to 6 years (5 years in Scotland) after purchase, though proving a fault after 6 months requires evidence that the defect existed at the time of sale.
The Importance of the Warranty Period
The warranty period is a specific time frame after a purchase during which a full refund or repair is guaranteed. However, it's essential to note that a warranty is not a replacement for statutory legal rights when it comes to consumer protection.
High-priced items, such as smartphones costing £1000 or more, are expected to last longer than 14 months, according to Martin Lewis. If a product's lifespan is shorter than expected, considering its price, it may not meet the "reasonable length of time" requirement.
Beyond the Warranty Period
The Consumer Rights Act 2015 does not specify an exact definition for a "reasonable length of time," leaving room for potential grey areas. In case of a dispute, the court ultimately decides on the appropriate length of time for a product's lifespan.
Online Purchases
For goods bought online, faulty items are also eligible for a full refund within 30 days, and repairs or replacements can be requested within 6 months. Retailers must also notify who pays return costs in case of faulty goods.
These rights protect consumers against faulty goods by allowing them to insist on refunds, replacements, or repairs, ensuring goods are as promised and functional for a reasonable time. Regardless of any warranty or guarantee offered by manufacturers or retailers, these statutory rights exist and do not limit your protections.
[1] Gov.uk: Your consumer rights [2] Gov.uk: The Consumer Rights Act 2015 [3] Citizens Advice: Your consumer rights [4] Which? Consumer Rights Act 2015 [5] Martin Lewis: Consumer Rights Act 2015 explained
- To ensure the longevity of high-end products such as a well-maintained home's beauty accessories or advanced technology like smartphones, it's crucial to understand the Consumer Rights Act 2015 as they must last a reasonable length of time, and falling short of this expectation may indicate a breach of the Act.
- Maintaining home wellness and personal health can be safeguarded by taking advantage of the Consumer Rights Act 2015, which beyond the warranty period, provides protection for goods such as fitness equipment, beauty products, and even wellness appliances, ensuring they are fit for purpose and lasting a reasonable length of time, with the added benefit of possible reparations or replacements if faulty.
