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OLX Boosts Customer Service with Real-Time AI-Powered Chat Solution

OLX's new chat solution is a game-changer. It's fast, efficient, and builds a community of expert users.

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This picture describes about group of people they are all seated on the chair, in front of them we...
This picture describes about group of people they are all seated on the chair, in front of them we can see couple of papers, glasses on the table, in the background we can find air conditioner, notice board and couple of maps on the wall

OLX Boosts Customer Service with Real-Time AI-Powered Chat Solution

OLX has enhanced its customer service with a real-time chat solution, powered by GUURU's Expert Community Advice. This innovative tool, combining AI and community support, has been successfully implemented in OLX Ukraine and Poland, following its positive reception in other European markets.

OLX, the global online classifieds platform founded in 2006, serves hundreds of millions of users monthly, offering services like car sales, housing, and jobs. To improve customer support, OLX has partnered with GUURU Solutions to implement a live chat solution.

The solution, developed by Sherpany co-founder Tobias Häckermann, enables qualified OLX users to answer customer inquiries in real-time. It has been highly rated by customers in Ukraine and Poland, with response times below the service-level agreement. The solution's success in these markets follows its positive impact in OLX Portugal, Romania, and Bulgaria.

GUURU's Expert Community Advice solution rewards OLX users for their assistance, fostering a community of experts. Besides OLX, GUURU has partnered with other brands like Ricardo, Sky, and Freitag. OLX has hosted a webinar on this real-time customer support solution, with a recording available online. The press release includes images and a PDF document for further information.

OLX's real-time chat solution, powered by GUURU, has proven successful in multiple European markets. By combining AI and community support, it enhances customer service and fosters a community of expert users. With positive customer feedback and response times meeting service-level agreements, this solution is set to continue improving OLX's customer support.

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