Pioneering Model, DeepSearch, Elevates Security in Client Support Automation Across Regulated Fields
In a bid to make customer service processes more efficient, Vienna-based AI company DeepSearch has launched its DeepAssist Connect platform. This advanced solution aims to help companies automate and manage complex service processes while ensuring compliance with stringent regulations like the GDPR and the upcoming EU AI Act.
What is DeepAssist Connect?
DeepAssist Connect is an AI-powered process automation platform that leverages artificial intelligence and machine learning to streamline, control, and optimize complex business service workflows. It is integration-focused, enabling seamless data flow with existing enterprise systems, reducing manual interventions. The platform is flexible and scalable, making it suitable for various industries where service processes are complex, require high accuracy, and need to meet regulatory requirements.
How Does It Help Companies Automate and Control Complex Service Processes?
DeepAssist Connect automates multi-step service tasks, reducing human errors and accelerating service delivery. It ensures that all data involved in the processes is managed securely and efficiently. Real-time monitoring and reporting provide businesses with visibility into workflows, allowing them to intervene if necessary, maintaining control over automated processes. The platform also uses AI to extract key insights from documents and unstructured data, reducing manual data entry and enhancing decision-making.
Ensuring GDPR and EU AI Act Compliance
DeepAssist Connect adheres to GDPR principles by incorporating privacy-focused features like data minimization and user consent management. It supports explainable AI models, a key requirement of the EU AI Act, ensuring that automated decisions can be audited and understood. The platform helps identify and mitigate risks associated with AI-driven processes, complying with EU AI Act obligations for high-risk AI systems. It implements strong data protection measures such as encryption, access control, and anonymization to safeguard personal data.
Thomas Hahn, CTO of DeepSearch, emphasizes the importance of being able to intervene and make adjustments at any time for security. Deepassist connect is designed for industries with high standards of AI security and data processing, such as insurance, utilities, finance, and housing.
Maintaining a Personal Touch While Ensuring Long-Term Competitiveness
Efficient customer service processes are crucial for maintaining a personal touch while ensuring long-term competitiveness. Regional companies face the challenge of adapting to these standards while maintaining a personal touch. Global providers like Amazon set the standards for customer service efficiency. Automation is a prerequisite for long-term competitiveness in customer service.
DeepSearch's DeepAssist Connect platform offers companies a sophisticated way to automate complex service processes with AI while embedding compliance mechanisms that align with GDPR and the EU AI Act. This helps companies not only improve efficiency and accuracy but also maintain trust and legal conformity in an increasingly regulated environment.
For more information about DeepSearch GmbH, visit their website at deepsearch.net. Press contact for DeepSearch GmbH is Natalie Markl, who can be reached at +43 1 352 35 35 or [email protected].
- DeepAssist Connect, an advanced AI-powered platform, is designed to help businesses automate complex service workflows, Streamlining, controlling, and optimizing these processes while ensuring compliance with stringent regulations like the GDPR and the upcoming EU AI Act.
- By using DeepAssist Connect, companies can not only improve efficiency and accuracy but also maintain trust and legal conformity in an increasingly regulated environment, thereby achieving a balance between automation and maintaining a personal touch, crucial for ensuring long-term competitiveness.
