Regensburg: Jepsen Autogruppe victorious in Automotive Business Awards, clinching the service category prize.
Family-owned auto group, Jepsen Autogroup, has been recognized for advancing customer service through the implementation of an AI-driven telephone assistant, known as Voicebot. This innovative move addresses the common challenge faced by car dealerships during peak seasons, such as tire change season, in terms of customer satisfaction and employee workload.
The introduction of the voice AI is a part of a pilot project jointly undertaken by the dealer and Google Germany. With this technology, the company has improved telephone accessibility, ensuring better 24/7 customer support and efficient call routing.
Theresa Jepsen, a long-standing employee of the group, expressed delight about the recognition, stating, "The automotive industry relies heavily on accessibility, full-service support, and team coordination. It's a significant achievement for us to receive the Automotive Business Award in the Service category."
Johannes Marx, CEO of Jepsen Autogroup, commended the project's potential impact on the industry, adding, "We are thrilled to be recognized by mobility experts, especially for our pioneering work in this pilot operation." He further acknowledged the contributions of Daniel Schleef, the Audi brand manager, and his team in Audi Zentrum Regensburg.
The Jepsen Autogroup serves as a contract dealer for brands like Porsche, Audi, Volkswagen, Volkswagen Commercial Vehicles, Škoda, SEAT, and CUPRA. Based in Regensburg, Germany, the group boasts eight locations and employs over 500 individuals, 20% of whom are trainees.
The AI-powered telephone assistant implemented by Jepsen Autogroup typically assists organizations in managing peak times by handling high call volumes, ensuring 24/7 availability, automating routing, providing instant responses, and collecting valuable insights for future optimization. These benefits, while not explicitly mentioned in the context of Jepsen Autogroup, are common to AI-driven voicebots in the industry.
- The implementation of the AI-driven telephone assistant by Jepsen Autogroup could set a precedent for other industries, such as finance or technology, as it showcases how AI can streamline operations, improve customer support, and manage peak times more efficiently.
- As the automotive industry continues its extension into technology, it's essential for family-owned businesses like Jepsen Autogroup to remain competitive, demonstrating their adaptability through progressive measures like partnering with technology giants, such as Google, to enhance their customer service, like they did with the voice AI.
- If other sectors like transportation or other business sectors observe the success of AI-driven voicebots within the automotive industry, they might consider implementing such technology to drive growth, customer satisfaction, and operational efficiency, benefiting from the advantages that have been showcased by Jepsen Autogroup.
