Spurring the Autonomous Age of Artificial Intelligence
In the bustling city of Tianjin, China, the World Economic Forum's Summer Davos took place in June, with a focus on Entrepreneurship for a New Era. Amidst discussions on various topics, one stood out: the potential of artificial intelligence (AI) and other new technologies.
NTT Data, a global IT provider, took centre stage, partnering with the World Economic Forum across four collaborative platforms: Advanced manufacturing and supply chains, nature and climate, urban transformation, and the fourth industrial revolution. The company's CEO, John Lombard, spoke at a session titled Building an Agentic Economy, highlighting NTT Data's commitment to leveraging agentic AI to enhance productivity and reshape business operations.
So, what exactly is agentic AI? These are AI systems capable of autonomous, goal-directed behaviour without human intervention. They perceive their environment, reason about it, set and pursue goals, make decisions, execute tasks, learn from feedback, and adapt their behaviour over time. Unlike traditional AI, which often requires step-by-step human instructions or simply generates outputs, agentic AI takes independent actions across multiple steps to achieve defined objectives.
NTT Data's focus on agentic AI is aimed at creating smarter, more resilient ecosystems. By deploying these autonomous AI systems, the company enables businesses to automate complex, multi-step processes that traditionally require human oversight. This results in enhanced efficiency, as AI agents independently make decisions and optimize workflows, improving agility and responsiveness through adaptive AI systems that learn and course-correct in real time.
Furthermore, NTT Data is shifting from AI as mere tools generating outputs to AI as operational actors driving results. This shift unlocks new strategic capabilities where AI agents proactively coordinate and reshape business operations for optimized performance and innovation.
While specific case studies or products by NTT Data were not detailed, the company’s focus on agentic AI indicates a commitment to using these autonomous AI agents to increase productivity and redefine business processes. NTT Data is also emphasizing the importance of secure systems in the implementation of agentic AI.
In conclusion, agentic AI is about AI systems acting as independent, goal-oriented agents performing complex tasks autonomously, and NTT Data is harnessing this technology to automate and optimize business operations, thereby fundamentally enhancing productivity and enabling new ways of working.
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