The CX Cast Explores Change, EX-CX Link, and AI Education in Latest Episodes
This month's episodes of The CX Cast have delved into various aspects of customer experience in a rapidly evolving world. The podcast covered common pitfalls in CX change initiatives, the connection between employee experience and customer experience, and how universities are preparing students for CX careers in a world market driven by AI.
Episode 421 explored the common pitfalls of CX change initiatives and strategies to make change stick. Meanwhile, a replay of Episode 420 featured Volkswagen Group Australia's approach to connecting employee experience (EX) to customer experience (CX).
Episode 422 discussed how universities, such as University College London (UCL), are preparing students for CX careers in a world news driven by AI. The guest lecturer in this episode was Debra Eddy from UCL. In another episode, 419, the podcast explored how mobility innovation should start with understanding human needs to create better journeys.
Episode 420 also discussed the importance of stakeholder management for CX leaders to drive collaboration and impact. The guest in Episode 422, who educates future CX professionals as a guest lecturer at UCL, was Sarah Bourke.
This month's episodes of The CX Cast have provided valuable insights into various aspects of customer experience, from change management to education and stakeholder collaboration. The podcast continues to be a go-to resource for CX professionals looking to stay informed and up-to-date in the rapidly evolving world of customer experience.
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